{"id":32014,"date":"2025-09-26T09:59:27","date_gmt":"2025-09-26T04:29:27","guid":{"rendered":"https:\/\/www.sbmjckgf.in\/wordpress\/?p=32014"},"modified":"2025-09-26T10:37:56","modified_gmt":"2025-09-26T05:07:56","slug":"department-of-computer-science-organized-industrial-visit-for-bca-students","status":"publish","type":"post","link":"https:\/\/www.sbmjckgf.in\/wordpress\/2025\/09\/26\/department-of-computer-science-organized-industrial-visit-for-bca-students\/","title":{"rendered":"Department of computer Science Organized Industrial Visit For BCA Students"},"content":{"rendered":"\n
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The Department of computer Science Organized Industrial Visit For BCA Students to Meru Info Solutions <\/strong> & Scontinent technologies Pvt Ltd,<\/strong><\/p>\n\n\n\n

At <\/strong><\/p>\n\n\n\n

Meru Info Solutions<\/strong> #7, 2nf floor Outer Ring Road 2nd Stage, Naagarabhaavi Bengaluru <\/p>\n\n\n\n

Scontinent technologies Pvt Ltd,<\/strong> No.23, Mezzanine floor, Outer Ring Road 2nd Block ,2nd Stage, Naagarabhaavi Bengaluru <\/p>\n\n\n\n

On<\/strong> <\/p>\n\n\n\n

22nd September 2025<\/strong> <\/p>\n\n\n\n

Total No of students attended : 102<\/strong><\/p>\n\n\n\n

Faculty In-charge :03<\/strong> <\/p>\n\n\n\n

Mr. Ravi Kumar P. Assistant Professor, SBMJFGC , KGF <\/strong><\/p>\n\n\n\n

Mr.Teekshith Kumar M . Assistant Professor, SBMJFGC , KGF<\/strong><\/p>\n\n\n\n

Ms.Shyalu . Assistant Professor, SBMJFGC , KGF <\/strong><\/p>\n<\/div>\n\n\n\n

About The company <\/strong><\/p>\n\n\n\n

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  1. Complaint Registration Hub<\/strong><\/li>\n\n\n\n
  2. Acts as the first point of contact for consumers to register electricity-related complaints (like power outage, voltage fluctuation, transformer faults, or billing issues).<\/li>\n\n\n\n
  3. 24\u00d77 Helpline & Support<\/strong><\/li>\n\n\n\n
  4. Provides round-the-clock helpline\/call-centre services, ensuring that customers can report issues at any time.<\/li>\n\n\n\n
  5. Data Logging & Ticketing<\/strong><\/li>\n\n\n\n
  6. Each complaint is recorded in a digital system, generating a unique complaint\/ticket number for tracking and resolution.<\/li>\n\n\n\n
  7. Escalation Mechanism<\/strong><\/li>\n\n\n\n
  8. If an issue is not resolved at the local level, the system automatically escalates it to higher BESCOM officials (Assistant Engineers, Section Officers, or Division Heads).<\/li>\n\n\n\n
  9. Urban & Rural Coverage<\/strong><\/li>\n\n\n\n
  10. Supports both Bangalore Urban<\/strong> (densely populated city areas) and Bangalore Rural<\/strong> (villages and small towns), ensuring equitable service delivery.<\/li>\n\n\n\n
  11. Coordination with Field Staff<\/strong><\/li>\n\n\n\n
  12. After logging, complaints are routed to concerned field engineers\/linemen<\/strong> who can physically visit the location and fix the issue.<\/li>\n\n\n\n
  13. Customer Feedback & Closure<\/strong><\/li>\n\n\n\n
  14. Once resolved, the customer is informed, and feedback may be collected to confirm successful complaint closure.<\/li>\n\n\n\n
  15. Improving Transparency<\/strong><\/li>\n\n\n\n
  16. Maintains transparency by keeping a record of complaint timelines (date\/time logged, officer assigned, resolution time).<\/li>\n\n\n\n
  17. Reducing Power Downtime<\/strong>\n