Department of computer Science Organized Industrial Visit For BCA Students

The Department of computer Science Organized Industrial Visit For BCA Students to Meru Info Solutions & Scontinent technologies Pvt Ltd,

At

Meru Info Solutions #7, 2nf floor Outer Ring Road 2nd Stage, Naagarabhaavi Bengaluru

Scontinent technologies Pvt Ltd, No.23, Mezzanine floor, Outer Ring Road 2nd Block ,2nd Stage, Naagarabhaavi Bengaluru

On

22nd September 2025

Total No of students attended : 102

Faculty In-charge :03

Mr. Ravi Kumar P. Assistant Professor, SBMJFGC , KGF

Mr.Teekshith Kumar M . Assistant Professor, SBMJFGC , KGF

Ms.Shyalu . Assistant Professor, SBMJFGC , KGF

About The company

  1. Complaint Registration Hub
  2. Acts as the first point of contact for consumers to register electricity-related complaints (like power outage, voltage fluctuation, transformer faults, or billing issues).
  3. 24×7 Helpline & Support
  4. Provides round-the-clock helpline/call-centre services, ensuring that customers can report issues at any time.
  5. Data Logging & Ticketing
  6. Each complaint is recorded in a digital system, generating a unique complaint/ticket number for tracking and resolution.
  7. Escalation Mechanism
  8. If an issue is not resolved at the local level, the system automatically escalates it to higher BESCOM officials (Assistant Engineers, Section Officers, or Division Heads).
  9. Urban & Rural Coverage
  10. Supports both Bangalore Urban (densely populated city areas) and Bangalore Rural (villages and small towns), ensuring equitable service delivery.
  11. Coordination with Field Staff
  12. After logging, complaints are routed to concerned field engineers/linemen who can physically visit the location and fix the issue.
  13. Customer Feedback & Closure
  14. Once resolved, the customer is informed, and feedback may be collected to confirm successful complaint closure.
  15. Improving Transparency
  16. Maintains transparency by keeping a record of complaint timelines (date/time logged, officer assigned, resolution time).
  17. Reducing Power Downtime
    • Faster complaint redressal helps reduce electricity downtime for consumers, improving reliability of BESCOM’s supply.
  18. Bridging Citizens and BESCOM
  19. Functions as a bridge between citizens and higher BESCOM authorities, ensuring that customer grievances are heard, tracked, and resolved systematically.